Guest Services Coordinator                                                                   

The Guest Services Coordinator is our guest’s first contact for information and a warm welcome to Leavenworth.  This position plays a critical support role for the overall event and marketing teams as well as the effectiveness of the Visitor Center and the services we provide.

Customer Service

·       Familiarize and share information about Chamber members’ offerings, locations, hours, etc.

·       Answer phones, greet visitors, respond to email requests and mail visitor information.

·       Educate visitors on how to enjoy Leavenworth.

·       Assist with lodging, activity, shopping, and service member referrals.

·       Stay up to date on event offerings around town, maintain events posters and help manage event calendar.

·       Visitor Center Brochure maintenance. (stock racks, request refills, etc.)

·       Keep lists on website updated (restaurants, shopping, activities)

·       Organize requests from large groups coming to Leavenworth wanting Visitor Guides, Maps, etc.

·       Update and stock Family Activity, Pet Friendly, Vegan & Gluten Free Guides.

·       Process Visitor Complaints – written, sent or given to Director.

·       Merchandise Sales – accurately enter merchandise into Square, process credit cards, make change.

·       Restock and maintain merchandise displays.

·       Update and stock Relocation and School Report packets.

·       Print labels from the electronic tourism lists sent to us, prepare mailings.

Office Administration

·       Post Office, postage and bulk mailing

·       Copying, emails, and filing

·       Square credit card payment system, cash handling

Event & Office Support

·       Provide administrative support to Executive Director, Media Director, and Event Director for special projects and events.

·       Proofreading print and electronic documents before they go out to membership/guests or to the printer.

·       Update Member Information on website

·       Event support for Winter Karneval, Maifest, Oktoberfest and Christmastown/Village of Lights.

·       Keep lobby, work area and restroom clean (vacuum, wipe down glass, empty garbage and recycling, etc.)

Minimum Qualifications

·       Have an interest in, respect for, and ability to work with the public and provide destination information.

·       Strong interpersonal skills.

·       Commitment to clear, kind and professional communication

·       Ability to be flexible and adapt to changing circumstances due to seasonal events and responsibilities.

·       Ability to work actively indoors and out in a variety of conditions and share an open office space.

·       Commitment to equity, diversity, and inclusion within our community.

·       Current First Aid and CPR certifications or willingness to obtain.

·       Experience with Microsoft Office (Word, Excel, Outlook, Powerpoint) is helpful.

·       Previous customer service is helpful but not required.

·       Ability to safely lift up to 50 pounds.

·       Positive attitude and team player!

Full Time Position

32 to 40 hours per week,

TBD but does include weekends. A typical schedule is Friday - Tuesday, 9:00 a.m. to 6:00 p.m.

Starting Wage

$18-$20 per hour DOE

Benefits

Medical and Dental Insurance

3% IRA Matching

Apply

Please submit your resume to guestservices@leavenworth.org